Search results matching tag 'log in'

Is AlertPay down?

Jose1993 — Thu, 21 Aug 2008 22:36:00 GMT

I cannot log in to alertpay.I already tried changing my password like 5 times and still can not. What can I do? I already sent them a email. I need to withdraw my money. Please help me!! Everytime I try to log in it says invalid credentials. And I know my account is veriffied because I got the email and clicked on the link.

Login Problems

sasa — Wed, 21 May 2008 10:03:19 GMT

Lately i am issuing some login problems with the AlertPay site.

It simply takes more time to login now than before, and often i need to try more than one time in order to access my account.

Hope that this is only a temporary issue.

Thanks.

timed out

thatguy — Wed, 07 May 2008 02:55:36 GMT

Everytime i try to login or even send a support email i keep getting timed out. I'm really not sure what it could be. I tried deleting my cookies and using different browsers (FF and IE), but no luck. Any suggestions?

my problems with alertpay

mrkenawy — Mon, 28 Apr 2008 00:46:50 GMT

Hello all, i have an alertpay my story of problems happened at about 16 April i tried to login by my account but i couldn't ( what occur when i add my mail and password ; the browser loading but not accessed) so i thinked that there are problems with the site but this problem still till 18 April so i sent at this date an e-mail to contact of the alertpay (although i asked one of my friends in USA to enter my account and he accessed it easily without any problems aslo i entered it rom another pc at one of my friends here in my country "Egypt" ) ( and also i removed my windows any installed it again , restarted my router and made anything i thinked in ) so i entered the site and to "contact us" i writted the message but i couldn't proceed it "it made as when i tried to log in " so i entered my mail and sent the massage to " customersupport@alertpay.com " but till now they didn't replied me and this is the message i sent """"" hi alertpay i am mohamed rabea from Egypt i have an account with e-mails mrkeanwy1@yahoo.com and mrkenawy1@gmail.com firstly : from the days i cannot access my account i enter my mail and password and it make as loading to enter the site but it doesn't enter so i thinked that there is problems with your site but i can't from that day to enter my account so i asked of a friend from USA to enter with his account and he told me that there isn't any problem so i asked him to enter with my account and access with no errors so i asked him also to change my primary mail to ensure and i tried to enter but i can't so he suugest to restart the touter and change my windowns and i made all that but also i cannot access my account so also asked my friends from here (Egypt) to enter the site eith thier account and they entered without any problems you should know that also i tried to send this message from contact us but not proceed also so please tell me where is the problem please """"""" and then sent me the ticket number which was [Ticket#2008041810003085] ========== second thing ========== while this period every day i tried to access the account and by chance i accessed it but by method i found by chance here is the method i entered the alertpay.com main page i found a tail of the site page "Security Center" i accessed it by opened in another tab (my bowser is Microsoft Internet explorer 7) i read all in it but i din't find anything may help me . but i tried to access my account from "Security Center" page "but the main page also opened" and the surprise that it entered my account >>>>> i surprised and be amazed for while i closed the explorer and tried to enter the site normal from the main page of the site i couldn't also to enter so i can't enter except i open a page of the site in new tab . and i was wiating the reply to my mail but no mails sent to me but i entered my account by the method i described before i found that my account is LOCKED and this message that i should to contact the support centre to remove the temp. locking of the account (but now i can't access my account my this method (i can access from any other pc) so i sent another mail to " customersupport@alertpay.com " at 26 Apr 2008 and this is the message """"""""""""""" hi sir, today when i entered my account i found you locked my account and i want to know why ??? and you should know that i mailed you before that i can't access my account and this is the ticket [Ticket#2008041810003085] and you didn't reply me till now you want to know how i enterd my account hence so you should know iam enter my account the past days by enter the main page of alertpay.com then taking any link of it in a new page then i can access my account but the main page should be opened this method i knew by chance and i was waiting you to resolve my problem but know i can't access to the account by the previuos method i told u so please tell me what the problem thanks """"""""""""""""""""""""" and today i made a search on the internet and i found this forum so i am posting now and i hope you can help me thanks all

Business account upgrade? Other errors too.

daddyo — Thu, 21 Feb 2008 02:52:21 GMT

ATTN; ADMIN

Ok, I'll sit with you a while and point out some issues and errors that you may or may not be aware of. I hope it helps point out some areas that need to be addressed in order to set new signups at ease.

1. I signed up 2 times fore a business acount and it only gave me a personal pro account.

2. When I clicked "Upgrade account" it spit an error number out.

3. I then searched and searched before I requested "help" via the "help" form, that was 3 days ago, no reply yet. But I noticed at least, that when clicking the "Upgrade account", it now at least says something other than an error number, but still just a useless. it says "Your account is already upgraded to Personal Pro".

4. I then Googled and Googled for any alternative work-arounds... as I really needed Alertpay to work out for me, due to the nature of my content and your lenient policies (*thumbs up, you earned a devoted fan)... I found this lonely stashed away thread http://dev.alertpay.com/forums/t/9.aspx. It really has nothing to do with my issues of not being able to upgrade from "Personal Pro" per-se, but it offered a direct link that was not available in my "Personal Pro" account under "My account"... that is the "Business" option ( https://www.alertpay.com/MerchantProfile.aspx )! Once I signed up another account under this area I went back to "home" tab... it now registers me as "Account : Business". Wheww, what a relief! But the upgrade link is still showing to the right-hand side (why? I dont know, I thought "Business" was the highest offered), so I click it. LOL, still says "Your account is already upgraded to Personal Pro"!

5. The alertpay_style.css CSS is a mess with invalid code. This was the first place I looked to see if I was going to stick around long enough to weather the “upgrades” you all were doing. It always somehow puts me more at ease with my financial information if I see the code-work has a solid foundation. I suggest you fix it or you may lose sign ups.

6. The site has alignment issues in Opera, namely, on the front page you will notice the table footers misaligned. Also, this point is not fresh in my mind anymore but there were issues in opera with a couple (not all) of the help tips (green question marks)… but I forgot where now. And I cant remember if I was able to complete the registration process at all with opera (don’t quote me on the latter, cant remember).

7. There is an issue in the “TERMS OF SERVICE” section, where you enter your terms and click submit, the next page is blank! Yet if you go ahead and submit that one too it will complete. Yet when you go to re-edit it, it gives you these itty bitty, tiny, ieency wieency baby boxes to preview them in… highly annoying!

8. Log in sessions, they seem to expire after a short time as the header menu calls for “LOG IN” again…but you can still navigate and use everything just fine!

9. SSL, Did I see an invalid certificate? I don’t know I thought I did when visiting one of your sites… alertpay.com and http:www.alertpay.com may be different addresses. There may be some issue with .www, depending on your set up it may actually be a different sub-domain, but if you have an a separate secure/ssl directory…oh I don’t know I cant tell from the outside. If many people report it though, you may want someone to look into it.

10. On the credit card processing form, the telephone and zipcode have underscores. This may be just cosmetic, but it looks terribly unclean and unprofessional. I realize you may use them to indicate space counts but I think a side note like : “(zip: 5 digit number format ex.: “12345”) or even a mouseover help hint (?), would be much more presentable. Sorry, I just cringe when I think aboutpresenting that form to a client.

Finally, one or 2 of these issues may have been addressed by now, as I noticed these issues yesterday. Like, I see the “TOS baby boxes” look normal now. This is just all heads-up from an end-usersperspective, hope its constructive. Fix it up so I can use it with glee!