Search results matching tag 'deposit pending'

my deposit still pending

makhlukjahat — Sun, 29 Mar 2009 13:58:22 GMT

hello there..

i really need a help here..my money wish i deposited it from maybank, malaysia through online transfer still not being deposited in my account..there's nothing problem during the transfer between the account and yet, after 5 working days, my status in my alertpay account is still pending..i already send a ticket but still nothing changed..

i wish there's somebody in here can help me because i do really need that money, urgently..

thank you

Re: Transfer made to NIB instead of IBAN

fipsi — Tue, 09 Dec 2008 09:55:53 GMT

Hi,

I´m portuguese too, and i did the transfer to their NIB with the Bank Deposit Code on the description.

I did it on 09/07/2008, exactly 5 months from now!

And i've waited a bit more than the 5 days, then send a ticket. It tooks 1 month to receive my answer!!

Then i've been said that i must send them the transfer proof.

I've send it right away. But they cant open attachments on e-mails. And then said for me to send them a fax.

I tried to do so, but the fax is international!

Obsviously that fax to their country will cost me much more than the tranfer i did.

Send the details by e-mail again but writted by my self for them to track the deposit down.

And i'm still waiting the answer!!...Just unbelievable!..

My ticket ID is ZBC-135549...can you please admin check it or do anything about it?!

I like your service...but your support its just extremely slow!!

Best regards,

Telmo Luis.

Transfer made to NIB instead of IBAN

casper — Fri, 05 Dec 2008 15:20:08 GMT

Hi, im new here and recently i had a problem about making a transfer.

i´de like to know this:

i live in Portugal and i want to transfer money from my bank account to my account in alertpay.

alertpay sent me the transfer details for the transfer but they gave me the IBAN and in my country, since their bank has a portuguese bank account and they got NIB ( number of bank identification) i made a domestic transfer for that NIB.

the NIB is the exact same nunber as the IBAN except the PT50 caracters and the account is the same.

is this possible???

can we make transfers from my NIB to thair NIB????

in my country this is faster than transfers for the account nunber or foreign transfers (IBAN) so why it past 5 days and no money in alertpay account?

i´ve send a ticket to customer support with all details and still no answer.

this is the tickets id : KST-654901.

please admin help me. thank you.

Problems with reference numbers

joku1234 — Sun, 15 Jun 2008 21:18:30 GMT

I'm really confused about this now. First, Alertpay says:


Date:	6/15/2008 4:05:53 PM
Reference No:	A1B6A-4FA79-39BCF
Transaction Type:	Deposit
Method:	By Bank Transfer
Current Status:	Pending
Amount:	€10.00 EUR
Note:	-
Bank Deposit Code:	3434390285058

It says reference is A1B6A-4FA79-39BCF

Then I got e-mail, where is another (??) reference number

Your reference number: 3434390285058

What does that mean, why I have two reference numbers?

Also, my bank didn't allow those references, I tried both. It says just "Check reference number". Then I was thinking should I add the reference to the additional text field, but I didn't find any information that it is needed to add there. So what should I do?

deposit pending

alex — Wed, 04 Jun 2008 11:45:46 GMT

Hello

Incredibly . Deposit still pending from April.

I have sent all payment details inclusive my internet banking screen capture.

Something is bad here....

add funds not work

alex — Mon, 26 May 2008 13:44:39 GMT

Hello

My deposit still pending from 4/25/2008 6:02:14 AM.

I have tried to add funds in my account from January ( 5 months ago ) but...vain.

On January, February and March was wrong AlertPay IBAN.

On April, finally , I have received good IBAN and I have paid from my internet banking.

Now is end of May and ...nothing.

Not work.