Search results matching tag 'deposit'

Transfer made to NIB instead of IBAN

casper — Fri, 05 Dec 2008 15:20:08 GMT

Hi, im new here and recently i had a problem about making a transfer.

i´de like to know this:

i live in Portugal and i want to transfer money from my bank account to my account in alertpay.

alertpay sent me the transfer details for the transfer but they gave me the IBAN and in my country, since their bank has a portuguese bank account and they got NIB ( number of bank identification) i made a domestic transfer for that NIB.

the NIB is the exact same nunber as the IBAN except the PT50 caracters and the account is the same.

is this possible???

can we make transfers from my NIB to thair NIB????

in my country this is faster than transfers for the account nunber or foreign transfers (IBAN) so why it past 5 days and no money in alertpay account?

i´ve send a ticket to customer support with all details and still no answer.

this is the tickets id : KST-654901.

please admin help me. thank you.

How do I deposit if in Internet banking there is no place to input the bank deposit code?

dimmoneycash — Sat, 16 Aug 2008 05:59:02 GMT

In my Internet banking in AUSTRALIA I went to the pay anyone section. It only pays to Australia, as You have an ANZ account here. So everything is fine except the bank deposit code. There is one place I could put it but I would like to ask you first. At the bottom of the page I can input a DESCRIPTION which will appear on Alertpay's ANZ bank account statement. Could I input the Bank Deposit code here?

Thanks

Problems with reference numbers

joku1234 — Sun, 15 Jun 2008 21:18:30 GMT

I'm really confused about this now. First, Alertpay says:


Date:	6/15/2008 4:05:53 PM
Reference No:	A1B6A-4FA79-39BCF
Transaction Type:	Deposit
Method:	By Bank Transfer
Current Status:	Pending
Amount:	€10.00 EUR
Note:	-
Bank Deposit Code:	3434390285058

It says reference is A1B6A-4FA79-39BCF

Then I got e-mail, where is another (??) reference number

Your reference number: 3434390285058

What does that mean, why I have two reference numbers?

Also, my bank didn't allow those references, I tried both. It says just "Check reference number". Then I was thinking should I add the reference to the additional text field, but I didn't find any information that it is needed to add there. So what should I do?

For a better AlertPay - No excuses!

sasa — Wed, 21 May 2008 11:30:40 GMT

This is a personal message from me, but i am sure that all the members have the same opinion.

AlertPay is the best PayPal alternative, but there are certain thing that should be improved ASAP:

1. Alert Pay should process customer's applications much faster (account verification, cc verification, reply from the support). Up to 48 hours is a resonable time period. It must not happen that PayPal with a much larger customer base have a better support!

2. Verification documents should be accepted in any language, not only in english. As many of us (maybe even majority) live in countries where english is not an official language, and where documents are not issued in english. Translating them can take additional time, cost and efforts.

3. Specifically for my business, and all others that have subscription items, we need an automatic recurring billing to customer's credit card without a need to deposit their AlertPay account nor to set some payment preferences into their account. The simpler the better! Or we will be issuing lots of refunds!

Here is my case study: I am creating a membership site with subscription payments and members mass payouts on a monthly basis. As of this structure, i can only use one payment system, and the choice came to AlertPay. Now, where the problems can occur? When my new customers who aren't AlertPay users yet open their AlertPay account and start dealing with the delaying and unsolving problems. When they try to verify their new account, when they ask a question to AlertPay and wait days for the response, or no response at all. And here is the link to the thread about subscription problems, that, i admit, haven't experienced yet, as my site is not published yet (http://dev.alertpay.com/forums/t/417.aspx).

I know that nothing can be pefect, so we cannot expect here a payment processor without problems, but these problems CAN and MUST be solved faster. And everyone will be happier!

Sincerely for a better AlertPay!

Add funds via credit card

sasa — Wed, 21 May 2008 10:15:01 GMT

Hello,

I have added my credit card to my AlertPay account few days ago (not verified yet), and haven't found it yet into the "Add Funds" section of my account.

Will it appear as the add-funds option when it gets verified?

Btw, i sincerely think that customers should not wait for more than 48 hours for any of the processes (account verification, cc verification, reply from the support...)

Thank you.