Search results matching tag 'add funds'

Deposit

arif — Thu, 15 Jan 2009 11:51:00 GMT

Ive searched high and low for a way to fund my alertpay account from pakistan but to no avail. If there is anyone out there who has been successful in completing this task please give my details. I'm really stuck between a rock and a hard place any help will be warmly welcomed. thankyou

Re: Transfer made to NIB instead of IBAN

fipsi — Tue, 09 Dec 2008 09:55:53 GMT

Hi,

I´m portuguese too, and i did the transfer to their NIB with the Bank Deposit Code on the description.

I did it on 09/07/2008, exactly 5 months from now!

And i've waited a bit more than the 5 days, then send a ticket. It tooks 1 month to receive my answer!!

Then i've been said that i must send them the transfer proof.

I've send it right away. But they cant open attachments on e-mails. And then said for me to send them a fax.

I tried to do so, but the fax is international!

Obsviously that fax to their country will cost me much more than the tranfer i did.

Send the details by e-mail again but writted by my self for them to track the deposit down.

And i'm still waiting the answer!!...Just unbelievable!..

My ticket ID is ZBC-135549...can you please admin check it or do anything about it?!

I like your service...but your support its just extremely slow!!

Best regards,

Telmo Luis.

Transfer made to NIB instead of IBAN

casper — Fri, 05 Dec 2008 15:20:08 GMT

Hi, im new here and recently i had a problem about making a transfer.

i´de like to know this:

i live in Portugal and i want to transfer money from my bank account to my account in alertpay.

alertpay sent me the transfer details for the transfer but they gave me the IBAN and in my country, since their bank has a portuguese bank account and they got NIB ( number of bank identification) i made a domestic transfer for that NIB.

the NIB is the exact same nunber as the IBAN except the PT50 caracters and the account is the same.

is this possible???

can we make transfers from my NIB to thair NIB????

in my country this is faster than transfers for the account nunber or foreign transfers (IBAN) so why it past 5 days and no money in alertpay account?

i´ve send a ticket to customer support with all details and still no answer.

this is the tickets id : KST-654901.

please admin help me. thank you.

It Has Been Exactly 14 Days and I dont have funds in my Alertpay Account through Bank Transfer that Deposited??

Riddhy — Mon, 22 Sep 2008 17:22:46 GMT

Hello I am Mozammel Quddus. My alertpay email is : riddhiantom916@gmail.com

Exactly 14 days ago. Malaysian Time 11:48 P.M. 8th September I did a Bank transfer of RM 2200 = USD 645 (APPROX) from my Banks online website to Alertpays Bank Account in Malaysia. After 4 days I also contacted Alertpay through the contact section I didnt receive any reply from them yet. It is currently 23rd september 1:00 AM Malaysian Tim.

My Bank was CIMB Bank in Malaysia the transaction was accepted by my bank. So I am asking you where is my Money? Alertpay Admins please solve it I need the money in my AP Account Quickly.

This my reference Number for the transaction: F8931-231C1-1887E

I put the Bank deposit Code and reference Number in the Remarks Box

as there was no place else to put them I also mentioned it 10 days ago when I contacted Alertpay and got no replies.

I will show in Screenshots about my transaction.

I am also posting a screenshot of my Bank Transfer from my Bank to Alertpay Bank in Malaysia .

http://img237.imageshack.us/my.php?image=cimbbanktransfertoalertji3.jpg

Please reply soon and help me as fast as you guys can.

My email is : riddhiantom916@gmail.com

How do I deposit if in Internet banking there is no place to input the bank deposit code?

dimmoneycash — Sat, 16 Aug 2008 05:59:02 GMT

In my Internet banking in AUSTRALIA I went to the pay anyone section. It only pays to Australia, as You have an ANZ account here. So everything is fine except the bank deposit code. There is one place I could put it but I would like to ask you first. At the bottom of the page I can input a DESCRIPTION which will appear on Alertpay's ANZ bank account statement. Could I input the Bank Deposit code here?

Thanks

Donate Button?

TPayed — Thu, 19 Jun 2008 14:11:07 GMT

Hello, I was wondering if there was such thing as a donate button adn where I could get it? Because I would like to put it on my site (www.tpayed.com) and I was wondering if I have to put any info in it and where, thanks!

P.S. Feel free to sign up on my site, I really need advertisers right now! Were opening today so a few advertisers to start would be great!

Carter

Problems with reference numbers

joku1234 — Sun, 15 Jun 2008 21:18:30 GMT

I'm really confused about this now. First, Alertpay says:


Date:	6/15/2008 4:05:53 PM
Reference No:	A1B6A-4FA79-39BCF
Transaction Type:	Deposit
Method:	By Bank Transfer
Current Status:	Pending
Amount:	€10.00 EUR
Note:	-
Bank Deposit Code:	3434390285058

It says reference is A1B6A-4FA79-39BCF

Then I got e-mail, where is another (??) reference number

Your reference number: 3434390285058

What does that mean, why I have two reference numbers?

Also, my bank didn't allow those references, I tried both. It says just "Check reference number". Then I was thinking should I add the reference to the additional text field, but I didn't find any information that it is needed to add there. So what should I do?

For a better AlertPay - No excuses!

sasa — Wed, 21 May 2008 11:30:40 GMT

This is a personal message from me, but i am sure that all the members have the same opinion.

AlertPay is the best PayPal alternative, but there are certain thing that should be improved ASAP:

1. Alert Pay should process customer's applications much faster (account verification, cc verification, reply from the support). Up to 48 hours is a resonable time period. It must not happen that PayPal with a much larger customer base have a better support!

2. Verification documents should be accepted in any language, not only in english. As many of us (maybe even majority) live in countries where english is not an official language, and where documents are not issued in english. Translating them can take additional time, cost and efforts.

3. Specifically for my business, and all others that have subscription items, we need an automatic recurring billing to customer's credit card without a need to deposit their AlertPay account nor to set some payment preferences into their account. The simpler the better! Or we will be issuing lots of refunds!

Here is my case study: I am creating a membership site with subscription payments and members mass payouts on a monthly basis. As of this structure, i can only use one payment system, and the choice came to AlertPay. Now, where the problems can occur? When my new customers who aren't AlertPay users yet open their AlertPay account and start dealing with the delaying and unsolving problems. When they try to verify their new account, when they ask a question to AlertPay and wait days for the response, or no response at all. And here is the link to the thread about subscription problems, that, i admit, haven't experienced yet, as my site is not published yet (http://dev.alertpay.com/forums/t/417.aspx).

I know that nothing can be pefect, so we cannot expect here a payment processor without problems, but these problems CAN and MUST be solved faster. And everyone will be happier!

Sincerely for a better AlertPay!

Add funds via credit card

sasa — Wed, 21 May 2008 10:15:01 GMT

Hello,

I have added my credit card to my AlertPay account few days ago (not verified yet), and haven't found it yet into the "Add Funds" section of my account.

Will it appear as the add-funds option when it gets verified?

Btw, i sincerely think that customers should not wait for more than 48 hours for any of the processes (account verification, cc verification, reply from the support...)

Thank you.

Add Funds by ATM Machine

Nuno Mota — Mon, 21 Apr 2008 23:59:40 GMT

Hello!

Last April 1st I went to a ATM Machine and transfer 100 Euros to my AlertPay Account. I dont insert the Bank Deposit Code because there was no field to do it. The only available fields are IBAN and AMOUNT.

I send two emails to ALERTPAY and till now not a single answer. What can I do to solve the problem.

My Bank Account in Portugal is in the same Bank of ALERTPAY, BES - Banco Espírito Santo

Best Regards

Nuno Mota