Search results matching tag 'account verification problem question'

Re: problem with translating my full name

angelo_kostur — Fri, 19 Dec 2008 16:11:43 GMT

ok i thinks that you coudn`t understand my name ok ok

problem with translating my full name

angelo_kostur — Thu, 18 Dec 2008 13:13:38 GMT

hi on alertpay account i have full name Angelo Gorgievski but thats name is translated from my macedonian name Анџело Ѓорѓиевски so i think that when i`ll send to you my state id you can`t understand that because it is on macedonian language so do i need to translate the state id from macedonian to english that you can approve/verify

About AlertPay verification!

Kadir Safa KARAKAS — Sun, 02 Nov 2008 11:24:46 GMT

Hello, I'm Turkish. Yesterday I uploaded my driving license's front view and back view (in Turkish language) in png format. And also I uploaded a phone bill (TTNET Adsl) in png format to verify my account. I took the photos of them with my digital camera and connected to PC, then uploaded. Because I don't have a scanner device. On the phone bill, my father's name ( Selcuk KARAKAS ), my address and some other details are shown. Please make my verifying process quickly. I'm worried about this situation.

Is AlertPay down?

Jose1993 — Thu, 21 Aug 2008 22:36:00 GMT

I cannot log in to alertpay.I already tried changing my password like 5 times and still can not. What can I do? I already sent them a email. I need to withdraw my money. Please help me!! Everytime I try to log in it says invalid credentials. And I know my account is veriffied because I got the email and clicked on the link.

Pending Account Verification

rubin — Tue, 03 Jun 2008 17:32:57 GMT

Hi....i'am Personal Starter Verified ...but one week ago my account have pending account verification....2 times write email to customersupport@alertpay.com but until now not have reply. my ticket is #2008052710005224
and i already makes update my address information...in alertpay site said If you update your address information and your account was verified, you will no longer be verified.but how long you process my account...? because i need to buy something....

thanks

For a better AlertPay - No excuses!

sasa — Wed, 21 May 2008 11:30:40 GMT

This is a personal message from me, but i am sure that all the members have the same opinion.

AlertPay is the best PayPal alternative, but there are certain thing that should be improved ASAP:

1. Alert Pay should process customer's applications much faster (account verification, cc verification, reply from the support). Up to 48 hours is a resonable time period. It must not happen that PayPal with a much larger customer base have a better support!

2. Verification documents should be accepted in any language, not only in english. As many of us (maybe even majority) live in countries where english is not an official language, and where documents are not issued in english. Translating them can take additional time, cost and efforts.

3. Specifically for my business, and all others that have subscription items, we need an automatic recurring billing to customer's credit card without a need to deposit their AlertPay account nor to set some payment preferences into their account. The simpler the better! Or we will be issuing lots of refunds!

Here is my case study: I am creating a membership site with subscription payments and members mass payouts on a monthly basis. As of this structure, i can only use one payment system, and the choice came to AlertPay. Now, where the problems can occur? When my new customers who aren't AlertPay users yet open their AlertPay account and start dealing with the delaying and unsolving problems. When they try to verify their new account, when they ask a question to AlertPay and wait days for the response, or no response at all. And here is the link to the thread about subscription problems, that, i admit, haven't experienced yet, as my site is not published yet (http://dev.alertpay.com/forums/t/417.aspx).

I know that nothing can be pefect, so we cannot expect here a payment processor without problems, but these problems CAN and MUST be solved faster. And everyone will be happier!

Sincerely for a better AlertPay!

Get Verifide

iulyanho — Tue, 18 Mar 2008 06:42:41 GMT

Hey i crate a Alertpay account cuple of days ago and i need it to get verifide... so can i scan my identity card and one utility bill and upload them to get verifide?(I'm asking this because i realy don't know what means "Country ID and "State/Provincial ID". PS: My english is kind of bad :D).

And one more thing i crate my account on Alertpay and i diden't see any age restictions.To get verifide i can send just my identity card and one of my parents utility bill cuz i leave whit my parents and i don't play the utility bills.

Thank You for hepling me!