Search results matching tag 'Verification'

Re: What exactly does alertpay need to be verified?

jaerich — Mon, 05 Oct 2009 05:28:53 GMT

I do not yet have a passport or a driver's license but I do have other government issued IDs with me. I have a Social Security System (SSS) ID and a Postal ID. Those IDs are highly honored as identification in the Philippines. I use those 2 IDs to open bank accounts here in the Philippines. I do not understand why AlertPay would not accept my IDs as verification. My credit card statement is already accepted. I only have problem with my IDs not being accepted as verification for my Personal Pro Account. As a result, I cannot request a Bank Wire to my account. What the hell? I am being deprived of my own money.

Verification

brainy — Thu, 21 May 2009 11:50:56 GMT

Please can someone tell me if I can verify my account with a phone bill that doesnt have my name on it, but my cousins's name and our last name is not the same.... Please,please, I dont know what to do...

Urgent! Verification and Subscription

Liliya — Wed, 05 Nov 2008 15:47:20 GMT

Hello, AlertPay Team! I have a one simple question (or maybe this will be a humble request). I'm waiting for an important outgoing subscription payment, but suddenly my account got locked status because verification process. I have uploaded all necessary documents, no problems here. But there can be a outgoing subscription payment when account is locked? It is very very important for me, because I can lose my membership, my money and my reputation. Please check out my account liliya.latypova@gmail.com as soon as possible. Thanks, guys! Liliya Latypova.

Is AlertPay down?

Jose1993 — Thu, 21 Aug 2008 22:36:00 GMT

I cannot log in to alertpay.I already tried changing my password like 5 times and still can not. What can I do? I already sent them a email. I need to withdraw my money. Please help me!! Everytime I try to log in it says invalid credentials. And I know my account is veriffied because I got the email and clicked on the link.

Two account and verification questions

clauditz — Mon, 18 Aug 2008 02:23:15 GMT

Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabla normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; text-align:justify; text-indent:35.45pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

I open a ticket in customer support but any mail has arrived, so I don't know the number of the ticket. I expect you can help me. Following I copy the ticket:

Hello.
I tried to create an account the last week with this address: godsend.07@gmail.com, but the mail with the validation link never arrived and I can’t login, so I create another account with the same information, but another e-mail: claudia.cepeda.snm@gmail.com, and everything is ok. I hope doesn’t have any problem with this, maybe you could cancel or erase the first account.

In the other side, I upload the information to become verified. The DNI is the national card, but the utility bill has the name of my mother, because I live with her and I haven’t any document with my name and address, therefore only the second name match with my name in the profile. I appreciate that you take in consideration these aspects for the verification.

Yours faithfully
Claudia Cepeda San Martín

Become Verified

kingmoney — Sun, 27 Jul 2008 00:00:16 GMT

Hi,

I has sumitted about 5 days ago required document to become verified, and have mailed to Support Center a problem in verified, name on phone bill is my father name, because I'm still live with family, but now, my account verification status is still unverified.

What else should I do ?

Regards.

For a better AlertPay - No excuses!

sasa — Wed, 21 May 2008 11:30:40 GMT

This is a personal message from me, but i am sure that all the members have the same opinion.

AlertPay is the best PayPal alternative, but there are certain thing that should be improved ASAP:

1. Alert Pay should process customer's applications much faster (account verification, cc verification, reply from the support). Up to 48 hours is a resonable time period. It must not happen that PayPal with a much larger customer base have a better support!

2. Verification documents should be accepted in any language, not only in english. As many of us (maybe even majority) live in countries where english is not an official language, and where documents are not issued in english. Translating them can take additional time, cost and efforts.

3. Specifically for my business, and all others that have subscription items, we need an automatic recurring billing to customer's credit card without a need to deposit their AlertPay account nor to set some payment preferences into their account. The simpler the better! Or we will be issuing lots of refunds!

Here is my case study: I am creating a membership site with subscription payments and members mass payouts on a monthly basis. As of this structure, i can only use one payment system, and the choice came to AlertPay. Now, where the problems can occur? When my new customers who aren't AlertPay users yet open their AlertPay account and start dealing with the delaying and unsolving problems. When they try to verify their new account, when they ask a question to AlertPay and wait days for the response, or no response at all. And here is the link to the thread about subscription problems, that, i admit, haven't experienced yet, as my site is not published yet (http://dev.alertpay.com/forums/t/417.aspx).

I know that nothing can be pefect, so we cannot expect here a payment processor without problems, but these problems CAN and MUST be solved faster. And everyone will be happier!

Sincerely for a better AlertPay!

verified account

alex — Thu, 13 Mar 2008 13:24:29 GMT

My account was verified.

On February account status was changed to unverified.

I have uploaded again my documents on 26 February.

My account status still unverified and documents status is submitted from 26 Feb.