AlertPay Developers Community

Hello, Please open a support ticket at our Helpdesk, if haven't already done so, and we will glad to provide you with the proper assistance. Since some personal information about your account might be discussed, we would rather continue the conversation via a support ticket. Thank you for your understanding.  

Hello, From your code, it looks like you are using our Multi-Item Checkout feature. However, this feature is not yet available for subscription. You may setup one subscription at a time. The "Terms: $60 USD every year" is displaying the correct data as it is showing the term according to these two variables ap_timeunit & ...

Hello, I will investigate this matter further with the details that you have provided. Depending on the results, I might have to finish this conversation through a ticket that I will sent as I do not wish to display any of your private data here. Thank you for your understanding and patience.

Hello, We do have vector alertpay logos, however they are not publicly displayed yet on our site. Please send us a ticket under Tech Department at https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit and we will provide you with the proper files.

Hello, Since your issue may differ a bit from what is mentioned here, I would invite you to create a support at https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit so we may assist accordingly.

Hello, You must upload the confirmation file to the root directory of your website via FTP (File Transfer Protocol) or your web host's control panel. If you need further assistance with this matter, we suggest that you contact your web hosting company or your web administrator regarding the uploading of the confirmation file ...

Hello, We currently do not have this API available at the moment. However, it is actually one of our main new features that we are currently developing. This API should soon be available as well as other APIs. Thank your for you understanding and patience.  

Hello, The ap_feeamount is not rounded up or down at all. The number will be truncated at the second decimal. Using your example, the ap_amount for both 0.785 and 0.78499999999, will be simply0.78 As for having the fees show when you are in test mode, our Development Team is currently looking into modifying it so you may receive a value in ...

Hello, First time buyers who uses a credit card will need to provide a phone validation number which is given to them via a phone call. This applies to U.S. and Canadian shoppers alone and will only be done one time. It is not same as an AlertPay account's Transaction PIN. For more information about our new phone validation please visit: ...

Hello, Unfortunately, the Encrypted Return URL IPN feature is currently in beta mode and we will soon release the proper documentation and sample code for you to use it. For the time being, we would advise against is usage. Your IPN Security Code, should never be displayed on your website as it is used by your IPN Handler script to ...