AlertPay Developers Community

  Hello Piotr,   Can you please open a support ticket at https://helpdesk.alertpay.com/    This would avoid any personal details from being released over the forum. In the subject of your ticket you can mark 'Attention: Sandeep' and once the ticket is received I would be glad to further assist you. Thank ...

Hello, Can you please attempt your payment once again as this may have been caused due to a time out. If you receive an Issue Reference number then please provide us with this number to help us locate and quickly resolve this issue.

Hello Piotr, We would just like to make sure that we understand this issue correctly. What type of transaction are you attempting? Are you attempting to fund your account via Bank Wire or Bank Transfer? Please let ...

Hello, We apologize for this delayed response and would like to inform you that a fix is now in place for both issues mentioned above. You may go ahead and refund your clients who have been charged twice. For members who have experienced a currency conversion issue you may refund their transactions and ask for them to make their payments once ...

Hello Kgyula, We are aware of this issue that the frozen balance is currently only displayed on account overview for the three main currencies that are used within your account. We are currently working on a solution to have the Frozen Balance appear on the Manage Currencies page. You will be able to view this in the upcoming days.

Hello jjohnson777, We believe we have located the issue as to why this page is refreshing for you and asking for the same information. Since you have multiple merchant profile associated to your account each of these profiles had been missing a Business Type. This is why each time you would choose a business type and attempt to continue the page ...

Hello Oscar, What exactly happens when you attempt to download the confirmation file? Also what browser are you using when attempting to download this file? When downloading this confirmation file click on the save button and then save this file somewhere. Once the file has downloaded you can upload this saved file to your website and continue ...

Hello ceoart, This may actually be a issue with older versions of Internet Explorer. Our QA team will look in to locating and quickly resolving this issue. In the mean time you can ask your customer to upgrade to Internet Explorer 8 and the Pay button should appear. We apologize for any inconvenience this may have caused.

Hello Kyle, 1) For the time being we had to disable recurring payments for subscriptions which have been purchased while being on test mode, this is why you did not receive IPN notifications for you recurring test subscriptions. Our team is currently revising the flow to make it easier for merchants to be able to test the full subscription ...

Hello, Can you please PM me with examples of members who have experienced problems with their credit card transactions. This would help us to locate and quickly resolve this issue.