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Hello axe,
My apologies for the lack of response received so far. If you'd like to post your ticket ID, I'll escalate the issue to the correct department.
Regards,
AlertPay Chris
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As each situation is unique, we look at the overall picture to determine an outcome. I can't comment on a general, fictional scenario as we arbitrate each dispute uniquely and according to the interaction between buyer and seller.
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Hello ceoart,
There are many third party collection agencies that can be used to collect balances from customers, however this is not a direction that AlertPay is looking to move into.
Regards,
AlertPay Chris
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You're welcome. Thank you for your patience and thank you for choosing AlertPay!
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Please open a support ticket and explain your issue. We don't require the registration number on your VISA statement as we can review the transaction manually and reverse it if appropriate.
Sorry for the inconvenience.
AlertPay Chris
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A transaction dispute occurs only after the buyer has attempted to resolve the issue with the seller. One of the key items we look at is to see if there has been an attempt made to contact the seller. Therefore, since it hasn't been resolved by the seller in a proper manner, AlertPay has to intervene and resolve the issue, which is why the ...
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If a member is using a credit card and receives a notification that they should contact their credit card issuer, then they should not contact AlertPay. The error messages are specific to whom the member should contact.
Even if the member thinks that they have a "good" card, if the error message specifies that they should contact the ...
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Hello RedHot,
I've escalated your ticket and you should receive a response shortly.
Regards,
AlertPay Chris
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Hello biobiloba,
Please contact your card issuer to see if there is an issue on that end as the transaction was rejected by your issuer.
Regards,
AlertPay Chris
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A hold is placed on the funds in dispute when the ticket is responded to. Please note that due to many factors, transaction disputes may take up to 30 days to be resolved.
We understand the importance of resolving transaction disputes in a timely manner; it's equally important for the buyer to try to resolve the dispute with the seller ...