Now that you again except according to your Blog all three credit cards
Visa, MasterCard and American Express how come I see only the Visa Logo. When
will you be adding back the MasterCard and American Express? Also will the
customers be able to just use their MasterCard and American Express without
signing up with AlertPay?
If they will still need to Signup with AlertPay will you please make a
special drop down box etc that brings them to a page where they can enter this
special AlertPay information.
Last time I checked when a customer who tried to Login to AlertPay the
default is set to Bank account. When a customer changed it to Credit Card from the default set to Bank account and then went to the page to pay it reverted back to Bank account. One customer picked up on
this and again changed it back to credit card. But most customers do not pick up
on this and if they did not enter their Bank Account information could not
figure why they could not pay with credit card. I would like to believe you can
fix this because it is costing me sales.
Also would be nice if you have a Log Record of all Credit Card Transactions
that got declined so we can all check to see if there was a problem that maybe
we can resolve and away to contact this lost sale to see if we can help the
customer to put the sale through.
I still notice that somedays I do not get sales now since the updates and
so far two customers with good Visa cards called me up asking why the sale was
declined when it should have went through. Please AlertPay check to make sure
there is not some Bug in your System preventing good Credit Cards from going
through because it seems to me there may be a problem.
These are legitimate questions please answer them.