Please note that there is a rather large difference between requesting a refund, using AlertPay's transaction dispute process and a customer requesting a chargeback.
A refund can only be requested by the Buyer through the original Seller.
If the Seller doesn't respond to their inquiries or the Buyer receives an unsatisfactory response, they may escalate it to AlertPay through the Buyer Dispute process (please see our User Agreement for more information).
"Disputes between you and a Buyer must be reported through Customer Support at www.helpdesk.alertpay.com or by calling 1-514-748-5774 from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday. Claims must be filed within 30 days of the completed payment.
When handling a dispute, AlertPay will take into consideration the Seller's Terms of Service to which you agreed at the time of purchase. If the service or product has not been delivered as stated, AlertPay's policy will be used in place of the Seller's refund policy."
A chargeback is when a member doesn't contact the Seller nor AlertPay and disputes the transaction directly with their card issuer. If this happens, the Buyer's account will be suspended for violating AlertPay's User Agreement.
In summary, it's entirely possible to dispute a transaction based on a misrepresentation of the quality of product. For example, if you claim that your product is a 42" LCD TV then the Buyer receives a 27" tube TV, it's quite reasonable for the Buyer to dispute the transaction with the Seller.