Instant CC Payments not working

Last post 10-20-2009 10:59 PM by ceoart. 4 replies.

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10-20-2009 3:23 AM

vtrading
Joined on 01-20-2009
Posts 8

Instant CC Payments not working

Reply Contact

Hi are there any technical difficulties since Friday. I have 5 or 6 people since then who cannot send instant CC payments. People who have joined you and used you before can send payments through their account but nobody new can send an instant CC payment. Thanks

10-20-2009 9:23 AM In reply to

AlertPay_Ferhan
Joined on 11-21-2007
Montreal, Canada
Posts 693

Re: Instant CC Payments not working

Reply Contact

Hi,

There is no known issue to us.

Please PM me your BUY NOW button so I may see your checkout page.

***This is a Developers Forum, any other questions should be addressed to our Customer Support department or you can try to find the answers in our FAQ page.***

10-20-2009 9:44 AM In reply to

AlertPay_Ferhan
Joined on 11-21-2007
Montreal, Canada
Posts 693

Re: Instant CC Payments not working

Reply Contact

I've accessed your buy now button, and do not see any issue. I am able to access both the credit card portion and the login section. Can you provide me more specific problems that you customers may be experiencing?

I would also suggest you complete the website review process.

***This is a Developers Forum, any other questions should be addressed to our Customer Support department or you can try to find the answers in our FAQ page.***

10-20-2009 10:04 AM In reply to

vtrading
Joined on 01-20-2009
Posts 8

Re: Instant CC Payments not working

Reply Contact

Hi Ferhan

Thanks for looking. Yes I have yet to do the website review and will get that done by Nov 8th.

I will ask for further details from the people whos payment did not get through.

10-20-2009 10:59 PM In reply to

ceoart
Joined on 01-17-2009
Posts 142

Re: Instant CC Payments not working

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I also have had customers call me who can not put their good credits cards through. I did not get any credit card payments on Sunday and now only one order very late at night on Tuesday. This has not happened in a very long time. I think AlertPay needs to check with their credit card processor to see what the problem is. True some customers can pay but others can not pay with good credit cards. This is not good for us or AlertPay. I think there is a possibility that something is wrong here and it needs to be fully looked into. I also reported what seemed to be a problem here recently. AlertPay should be checking on all declined credit cards that Merchants like myself who have reported this problem with good credit cards being declined and checking with the banks that issued these customers credit cards to solve this problem before it gets out of hand.

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