AlertPay Developers Community

To the AlertPay staff,

I am extremely disappointed in your service. It has been 9 days since I requested a bank withdrawal, and the money has still not been delivered to my bank. However, your service claims that this transaction is 'Complete'. This leads me to believe one of the following, that either: 1) My money has disappeared, possibly into your own pockets, 2) My money has been lost somewhere in cyberspace.

Here is this very transaction -

Now here is my bank's recent transactions:

AnthonyD:

To the AlertPay staff,

I am extremely disappointed in your service. It has been 9 days since I requested a bank withdrawal, and the money has still not been delivered to my bank. However, your service claims that this transaction is 'Complete'. This leads me to believe one of the following, that either: 1) My money has disappeared, possibly into your own pockets, 2) My money has been lost somewhere in cyberspace.

Here is this very transaction -

Now here is my bank's recent transactions:

Date:	10/15/2009 5:05:19 PM
Reference No:	2DAC7-55AF4-8911C
Transaction Type:	Withdrawal
Name/Email:	By Bank Transfer-HSBC - XXXX03
Current Status:	Completed
Amount:	£73.67 GBP
Purchase Type:	Other
Note:	Date

Type	Description	Paid out	Paid in	Balance (£)
09 Oct	CR	EARTHPORT PLC		96.19	78.66
10 Oct	ATM	CASH RB SCOT OCT10 LONDON PICCA@15:31	40.00		38.66
15 Oct	DD	PAYPAL PAYMENT	3.74		34.92
17 Oct	DR	DEBIT INTEREST TO 25SEP2009	0.26		34.66

Hello Anthony,

I am disappointed by your comments.  I would assume that by seeing your bank statement that you have already received withdrawals from us, one would give us the benefit of the doubt instead of making baseless claims like "possibly into your own pockets". 

I would advise you to contact our customer support team who would be very happy to help you find out where your withdrawal is.

I apologize for my rudeness here; I was stupid to say such a statement, and I retract that. I am just a struggling freelance writer, so even do it is only £70 or so, it is very important to me, especially during these times.

I have attempted to contact customer service via email, but to no avail, as I have not gotten a response. Again, I apologize for my baseless claims, it's simply just I was annoyed after losing my money and then failing to get service, which is still no reason for me to make such a claim.

Anthony

AnthonyD:

 

To the AlertPay staff,

I am extremely disappointed in your service. It has been 9 days since I requested a bank withdrawal, and the money has still not been delivered to my bank. However, your service claims that this transaction is 'Complete'. This leads me to believe one of the following, that either: 1) My money has disappeared, possibly into your own pockets, 2) My money has been lost somewhere in cyberspace.

Here is this very transaction -

 

Now here is my bank's recent transactions:

Date:	10/15/2009 5:05:19 PM
Reference No:	2DAC7-55AF4-8911C
Transaction Type:	Withdrawal
Name/Email:	By Bank Transfer-HSBC - XXXX03
Current Status:	Completed
Amount:	£73.67 GBP
Purchase Type:	Other
Note:	Date

Type	Description	Paid out	Paid in	Balance (£)
09 Oct	CR	EARTHPORT PLC		96.19	78.66
10 Oct	ATM	CASH RB SCOT OCT10 LONDON PICCA@15:31	40.00		38.66
15 Oct	DD	PAYPAL PAYMENT	3.74		34.92
17 Oct	DR	DEBIT INTEREST TO 25SEP2009	0.26		34.66

AlertPay is a nice and honest company. I would suggest you call them and they will work it out for you.