AlertPay Developers Community

When it says alertpay needs photo ID, does it mean the same type as on your passport? ie a photobooth photo? I dont think that photo booths in the UK have the date on them, where are you meant to get a photo with the date?

What documents do they require? would an electricity bill/ debt reminder be ok??

bloody alertpay, make you jump through hoops just to get money

The following documents are required for account verification for Personal Starter and Personal Pro Accounts:

1. A scanned copy of your Photo ID, such as one of the following:

*  Driver’s License
*  Passport
*  State/Province ID
*  Country ID

The following information in the submittted Photo ID must be visible:
    
*  Your name
*  Your birth date
*  The expiry date of the card
*  At least three edges of the card

2. A scanned copy of your Proof of Address, such as one of the following:

*  Utility Bill
*  Bank Statement
*  Credit Card Statement

The following requirements must be met for the proof of address document:

*  The last name and address on the document must match the name and address on the AlertPay account.
*  The document is a recurring monthly statement that is no more than three (3) months old.

If you have a business account, a proof of ownership of your business must also be submitted to complete the verification process.

*  Article of Incorporation
*  General Business Registration
*  Certificate of Good Standing
*  Doing Business As
*  Tax Registration

Please visit our F.A.Q. at https://helpdesk.alertpay.com for further details in regards to account verification.  If you are unable to find the answer to your question, you may also submit a ticket at the helpdesk.

I read the information needed to get a verified account. And I have submitted all required documents. Now I read on forums and on the FAQ that it takes up to 10 business days for accounts to get verified, but why does some people post in forums that there account is not yet verified in a month or so and there tickets have not been answered. I recently signed up for an alertpay account as my customers are asking me to accept alertpay so I have signed up for a business account but until now my account is not verified. So I just want to get a clear answer on how long a verification process takes? And how long are tickets answered?

Hello netshowhosting,

In general, the review of your submitted verification documents takes 10 business days. It's also important to submit all the required documentation as it will not be reviewed if the submission is incomplete (for example, only a government issued picture identification card was submitted, however the proof of address was not). 

For most members, it's not necessary to become verified if you're using your account for transactions under $999. We prioritize the review of business accounts as they are the sole account type that absolutely requires verification upon sign-up. 

Generally speaking, tickets are answered within 48 hours during the business week and we provide limited weekend support. 

Please note that we are always working to improve the turnaround times in customer support and an increase in our staffing levels will occur very shortly as we've recently hired a new group of AlertPay support specialists.

Regards,

Chris

I understand. I have submitted all necessary documents and yes I applied for a business account therefore I will just wait for your response to my application. Thank you. I do appreciate your response chris.

I do not yet have a passport or a driver's license but I do have other government issued IDs with me. I have a Social Security System (SSS) ID and  a Postal ID. Those IDs are highly honored as identification in the Philippines. I use those 2 IDs to open bank accounts here in the Philippines. I do not understand why AlertPay would not accept my IDs as verification. My credit card statement is already accepted. I only have problem with my IDs not being accepted as verification for my Personal Pro Account. As a result, I cannot request a Bank Wire to my account. What the hell? I am being deprived of my own money.