AlertPay Developers Community

Hello!

Last April 1st I went to a ATM Machine and transfer 100 Euros to my AlertPay Account. I dont insert the Bank Deposit Code because there was no field to do it. The only available fields are IBAN and AMOUNT.

I send two emails to ALERTPAY and till now not a single answer. What can I do to solve the problem.

My Bank Account in Portugal is in the same Bank of ALERTPAY, BES - Banco Espírito Santo

Best Regards

Nuno Mota

Hi Nuno,

I will have someone from the banking team contact you to trace your payment and allocate it to your account.

Ferhan

 I will apreciate it.

Thanks Ferhan 

Thank you Jay for solving this situation so quickly.

Nuno Mota 

 Hi,

 I have the same problem. A mouth ago I transferred 20 euros to my AlertPay account. I also sent two e-mails for AlertPay, there were no answers though.

What can I do?

Sara 

 *A mounth ago. Sorry

 I forgot to say that i'm portuguese as well. 

Sara 

 What is your ticket numbers? 

 Olá Sara!

Eu consegui resolver a minha situação rapidamente através deste forum. Responderam-me aos emails, enviei comprovativo da transferência e em cerca de 3 dias fiquei com a situação resolvida.

O primeiro foi o Ferhan que me enviou email a dizer que iria ser contactado pela banking team deles e depois foi o Jay a resolver a situação.

Não sei se a rapidez com que solucionaram o meu problema terá sido eu ter conta no BES e a conta AlertPay em Portugal também ser no BES.

 ps: sou de Cascais, se precisares contactar comigo podes postar aki e depois combinamos como dar o msn, email ou telefone.

Nuno Mota

 Ticket#2008070310009271, this one answered yesterday, 

 I believe the situation is being taken care of.

Thanks, anyway 

 well, someone from AlertPay answered me, asked me to submit a scan of my transaction receipt. So I did... and nothing!!

 Once they get the scan, they have to provide it to the bank to locate the deposit.  You should have it allocated shortly.