Hi,
I became member of Alert Pay like 3 weeks ago, then became a verified user. I added my bank account, got the two micro deposits, confirmed my bank account in alert pay, and so far, so good!
The problem appeared when I tried to fund my account. After a few days, I noticed my deposit was "Returned per ODFI's request" and that I was fined with 25 usd. I have no idea what "ODFI's request" means nor why it happened. I was also shocked to find out that I have to pay a 25-usd-fine without really knowing why. I thought fees in Alert Pay were really low!
I got an email from Alert Pay asking me to explain why the transaction was declined and that my account has been locked. I sent an email through "Support Center" but I have got no answer up to now. As stated above, I have no idea why it happened. What else do I have to do to have my account unlocked? Is it still locked? How can I tell?
To be honest, I find it very unfair that I have to pay a fine even before I began using Alert Pay... is there any chance that that fine be cancelled? I hope there is!
I hope I have not been rude here. I didn't mean to.
I look forward to an answer.
Evelyn