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I open a ticket in customer support but any mail has arrived, so I don't know the number of the ticket. I expect you can help me. Following I copy the ticket:
Hello.
I tried to create an account the last week with this address: godsend.07@gmail.com, but the mail with the validation link never arrived and I can’t login, so I create another account with the same information, but another e-mail: claudia.cepeda.snm@gmail.com, and everything is ok. I hope doesn’t have any problem with this, maybe you could cancel or erase the first account.
In the other side, I upload the information to become verified. The DNI is the national card, but the utility bill has the name of my mother, because I live with her and I haven’t any document with my name and address, therefore only the second name match with my name in the profile. I appreciate that you take in consideration these aspects for the verification.
Yours faithfully
Claudia Cepeda San Martín